Return Policy

At Lodgeselect, your satisfaction is our standard. We understand that choosing the perfect piece for your home is a personal journey, and we want you to be completely happy with your purchase.

As a UK-exclusive dropshipping retailer, we work closely with our supply partners to ensure a smooth return process.

1. Return Window

You have 30 days from the date you receive your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

It must be unused and in the same condition that you received it.

It must be in the original packaging (including all internal protective materials for lighting and décor).

You must have the receipt or proof of purchase.

3. The Return Process

To initiate a return, please follow these steps:

Contact Us: Email our support team at [Insert Email Address] with your order number and the reason for the return.

Wait for Authorization: We will provide you with a specific Return Authorization and the correct UK return address.

Note: Please do not send your purchase back to the manufacturer’s address on the shipping label. Returns sent without prior authorization may not be eligible for a refund.

Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

If your item arrives damaged or is defective, we will make it right at no cost to you.

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item.

Include photos of the damage and the packaging.

Once verified, we will arrange for a replacement or a full refund.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, or items missing parts for reasons not due to our error).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a functional item for a different style, you will need to return the original item for a refund and place a new order.


Need Help? Our team is here to ensure your Lodgeselect experience is seamless. Contact us at [Insert Contact Link/Email] for any assistance with your return.